Scan. Ask.
Answered.
Scanlane turns the QR code in your rooms into a concierge that never sleeps — answering guests instantly in their own language, and handing real requests to your front desk, already translated.
30 days free — we set your hotel up for you. No app, no credit card.
Scan for instant answers, in your language.
Try it with your website. Right now.
Enter your hotel's website and we'll build a concierge that answers from your own pages — in about half a minute, in any language you throw at it.
One scan, three experiences
Guests, staff, and admins each get exactly what they need — nothing they don't.
Guests scan & chat
A QR code in the room or lobby opens a chat that already knows where the guest is — no app, no login, no 'which room are you in?'.
Staff get one inbox
Bookings, complaints, and anything the AI can't answer land in the front desk inbox, already translated into your team's language.
Admins stay in control
Write your knowledge base once, upload PDFs and price lists, print QR codes for every room — the concierge only ever answers from what you give it.
From scan to solved
Three steps, a few seconds.
Guest scans a code
Printed on a room card, lift panel, or table stand — the scan tags the conversation with its exact location automatically.
The concierge answers
Instantly, in the guest's own language, drawing only from the knowledge base and documents you provided.
Staff step in when it matters
Bookings, complaints, or anything unanswered escalate straight to your team — with automatic translation both ways.
One code, the whole guest guide
Not every guest opens with a question. The hotel-wide code opens a guide instead: your WiFi, your phone number, your house information — and the concierge one tap away, in the guest's own language.
- It fills itself from the knowledge base you already wrote — no second system to maintain.
- WiFi with a connect code guests scan straight from the screen, no typing.
- Every topic is one tap from the chat, so a half-answer never becomes a walk to reception.
Built for the front desk
Everything a boutique hotel needs, nothing it doesn't.
Multilingual by default
Guests write in whatever language they speak — the concierge detects it and replies in kind, and staff read everything in theirs.
Always answering
Questions get answered the instant they're asked, day or night, no waiting on hold and no night-shift gaps.
Seamless handoff
Real requests go straight to a real person — the guest never has to repeat themselves or switch channels.
One code per room
Generate and print a code per room or public area in minutes — guests arrive in the chat already identified.
Your knowledge, your rules
Hand-written topics plus uploaded PDFs, Word and Excel files — and your written topics always win if they disagree.
Alerts that respect your inbox
Urgent requests email the front desk the moment they happen — rate-limited so a flood can never bury the one that matters.
Insights that write themselves
Scans, top questions, guest satisfaction and an auto-written executive summary — including every question the AI couldn't answer, one click from becoming knowledge.
Upselling with manners
Your offers are suggested only after a guest's question is fully answered — never during a complaint, never twice, and only when they genuinely fit.
Your guests speak thirty languages. Your team speaks one.
Both sides read their own — nobody has to meet in broken English.
朝食は何時までですか？
Until what time is breakfast served?
Your team picks its language once. Guests never pick anything — the concierge follows whatever they write in.
Built for houses, not chains
Wherever guests arrive with questions and a small team answers them.
City hotels
Short stays, high turnover, the same twenty questions every day — answered before anyone reaches the desk.
Resorts & spa hotels
Pool hours, treatments, dinner times. Guests ask from the sun lounger instead of walking back to reception.
Clinics & rehab
Visiting hours, ward information, cafeteria times — for patients and relatives, without tying up the ward phone.
Apartments & guesthouses
No reception at all? The code is the reception: check-in details, house rules, and a real person when it matters.
Questions before you start
The ones every hotelier asks us in the first ten minutes.
Does it make things up?
It answers from your knowledge base, your uploaded documents and your website — and nothing else. When the answer isn't there, it says so and hands the guest to your front desk rather than guessing.
What happens when it can't answer?
The conversation moves to your team, already translated into your language, and lands in the front desk inbox with an email alert. The guest keeps chatting in the meantime — no repeating, no switching channels.
Where is our data, and is it GDPR-compliant?
Everything runs on servers in the EU, we sign a data processing agreement, and guest conversations are never used to train AI models. You decide how long conversations are kept.
Do guests need to install an app?
No. The QR code opens a web page in the phone's own browser — no app, no account, no login, nothing to download.
How long does setup take?
Minutes. Enter your website and the concierge reads it; add topics and documents whenever you like; print the QR codes on ordinary label sheets from your own printer.
Do we have to change our website or PMS?
Nothing changes. Scanlane sits alongside what you already run — it reads your public website and the documents you upload, and touches nothing else.
How much desk time is this worth?
Move the slider to your house size.
An estimate, not a promise: it assumes 70% occupancy, roughly 0.7 guest questions per occupied room per night, three minutes of front-desk time each, and eight in ten answered without a person. Your house will differ — the trial shows your real numbers.
Simple, transparent pricing
One flat monthly price per hotel — no setup fees, no per-guest charges.
Standard
- One hotel
- Unlimited QR codes
- Digital guest guide
- 30+ guest languages, 11 for your team
- Your logo and your colour
- Knowledge base, PDFs, price lists
- Front-desk handover, translated both ways
- Upselling and insights
Enterprise
- Several hotels, one contract
- Unlimited QR codes
- Digital guest guide
- 30+ guest languages, 11 for your team
- Your logo and your colour
- Knowledge base, PDFs, price lists
- Front-desk handover, translated both ways
- Upselling and insights
*Net prices, excl. VAT.
Give your guests a concierge that never sleeps.
Try Scanlane free for 30 days. Tell us about your hotel and we'll have it running — knowledge base, QR codes and all — before your trial starts.
Get started